FAQ's and Small Print
Do you do bespoke wedding stationery designs?
No.
Unfortunately we do not take on bespoke wedding stationery designs at the moment but all of our 'off the peg' designs are fully customisable. We can alter the colours to suit your day and the fonts if you'd like to change them. We can also mix and match, so for example, if you like our 'Together' design but want to change the colour of the flowers, just let us know as most of our designs can be adapted.
On occasion, if the customer has a very clear idea of what they would like we will consider bespoke design work so please email with your requirements [email protected]
I like one of your designs, but it's not exactly what I want, can you alter it by mixing and matching?
Yes.
If you like one of our designs or maybe you like a few and want to incorporate them into each other, just email us your idea so we can see if it’s possible and give you a design/artwork cost. Please try and explain clearly what you want when you email us.
Can I change the colour of the design?
Yes.
Most of our designs can have the colours changed to suit your day.
Do you do foiling
Yes.
We generally do traditional foil blocking but can also do digital toner foiling depending on your requirements. Our standard in house foil colours are gold, rose gold, silver, copper and white. Many other colours are available but may incur an extra cost if something specific is required.
Do you do debossing/embossing?
Yes.
What is foil blocking?
Foil blocking (or hot metal foiling) is when a metal block is produced of the artwork (in negative) and acid etched into the magnesium or brass die. This is then heated up on a foiling press and used to stamp the foil onto the card, leaving a light impression. It is good for 'generic' items such as invitations where the artwork doesn't change but not for items like place name cards where each name is different. It is the highest quality process for foiling and requires a lot of set up time and make readies and the cost reflects this. Turnaround time is around 15-20 working days. Heavier stocks and textured cards can be used with this method.
What is toner foiling?
Toner foiling is another way of adding foil to stationery. Black toner/laser ink is printed onto a sheet of velvet laminated card, with the foil laid on top it’s run through a pressurised heat source such as a laminator, which heats up the carbon in the ink and allows the foil to fuse to it. It's good for personalised items such as place name cards and table name cards. We outsource toner foiling and turnaround time can take 15-20 working days.
Do you supply embellishments?
No.
We do not supply ribbon, string or embellishments such as crystals and bows, these are shown in some photographs but are for illustrative purposes only.
Do you provide a fulfilment service?
No.
We currently do not offer a fulfilment service whereby we individually pack and post your stationery out to your guests. We provide ‘packs’ of the individual elements ready for you to send out yourself (so a pack of invitations, pack of guest information cards, pack of RSVP cards, pack of envelopes etc).
Can I change the typeface of the design?
Yes.
If you have a specific font in mind let us know as we may have it on our system or be able to source it.
Do you do appointments?
No.
We currently are an ‘online only’ business so unfortunately do not offer appointments, however we are very happy to talk through your requirements over the phone or simply by email. It seems to work very well for everyone and has done for many years!
Do you have a price list?
No.
Because our stationery can be customised in terms of artwork, card / paper stock, printing methods etc we only do bespoke quotes based on your exact requirements. Please email with as much information as possible (design, quantities, single / double sided, card colour etc.) and we will provide you with a quote. [email protected]
What is ‘artwork’ and what is the artwork charge for?
The designs on our website are templates that we have created which we personalise with your details. This personalisation is a chargeable service we call ‘artwork’. The cheapest artwork charge is to simply supply us with your finalised wording which we can then typeset into the templated design. However, if you want to change the colours and fonts, the artwork charge will be slightly higher. Generally the more changes that are made to the template, the more the artwork costs. We do not do 'mock ups' unless the client has agreed to the written quote including artwork charges. We generally aim to get artwork back to the client within 3-5 working days but during busier times please allow up to 10 working days.
How do I start the process of ordering my stationery?
You can start by emailing us which design you're interested in, any colour changes you may want to make and other useful details, such as:
- Do you need both day & evening invitations?
- Do you need RSVP cards and/or guest information cards?
- What format do you want them to be – i.e. flat, folded, gatefold, double or single sided, size - A6, A5, DL, square…
- Quantity of each item
- If envelopes are required
Once I agree to a written quote what happens next?
Once we’ve emailed you a written quote, if you are happy to go ahead and place the order we can take a deposit (this varies depending on the size of your order). Then, once we receive the deposit, we will set up the artwork and email you back PDF’s to view onscreen. You can then check over the details and email us back with any corrections you want to make.
Our quote allows for ONE set of artwork amends to be made. Please note that amends thereafter will be charged at £5 per set.
How long does the artwork take to set up?
If you supply FINALISED wording that needs little or few amends the process is very quick. Depending on our workload your artwork can usually be set up within 3-5 working days of agreeing to the quote (at busier times please allow up to 10 working days). If lots of amends are needed and the PDF's go back and forth this will obviously add to the time.
How long does it take to get my invitations?
Once the artwork/PDF proofs are signed off, we can usually work to a 7-10 working day turnaround for digital print (UK) 15 - 20 working days for foil blocking / toner foiling. Sometimes this may be a little quicker. Sometimes this may be a little longer if items require (for example) hand assembling or hand applied detail like adding gold leaf. We will always do our best to keep to the specified turnaround times. Occasionally however we may need extra time to order in specific card & paper stocks and this can increase turnaround time. (We are only human after all!) If certain stock is unavailable we will use the closest match we can find. If we can’t find an alternative close match stock, we will issue you a full refund.
Do you do samples?
Yes.
If you email us with details of the design/s you are interested in and your address we will post you up to 3 unpersonalised samples FREE OF CHARGE (UK only). (Usually an invitation, if available an RSVP card or Save the Date card.) Samples can usually be posted very quickly, within a few days or so, but if we are out of stock please allow up to 2 weeks for these to arrive as we may need to reprint. Unfortunately we can't send out personalised samples. Foiled samples cannot be personalised or printed in specific foil on specific card. Further samples (3+ maximum of 6) can be sent at a cost of £7.50 P&P (UK only). Please enquire if outside of the UK and we can give you a postage cost based on where you live. (Please note: sometimes variations in colours between samples and proofs can change depending on what printing press and stock has been used. If a digital printer hasn't been calibrated the colour will be slightly different to if it has been calibrated. If different digital presses are used the colours will be slightly different too. Please use samples as a general guide to colour but if colour is crucial, please request a printed hard copy on the stock quoted before you place the whole order, to ensure you are completely satisfied.)
How much and how long does it take to deliver my order?
Once your order has been paid for and is on the courier, you will receive an email or text (usually on the day of delivery) allowing you to track your order. Please allow 2-5 days for delivery (UK) on top of the print turnaround time. Delivery to one UK address is between £12-£18 (£18-£25 N Ireland). Please note – weekend deliveries are charged at a premium rate. If you miss your delivery the courier will attempt to redeliver the next day. If you miss this delivery it will generally be returned to us. We cannot accept responsibility for customers missing their deliveries and orders being returned. We generally use a mix of DPD and /or Royal Mail for deliveries. PLEASE NOTE: Whilst we can sometimes accommodate ‘rush orders’ (meaning clients leave the printing right up until the last minute - digital print only), we DO NOT accept responsibility for any late, wrong or faulty goods or items lost in transit as the time frame does not allow us to correct and re-supply the stationery. We generally therefore request 7-10 working days for printing and delivering UK orders to ensure print quality and that items are delivered on time. Please allow 10-15 working days for special items that may require hand finishing such as adding gold leaf or hand assembled items.
Can I see a printed proof before placing the entire order?
Yes. (For foiled stationery, flat digitally printed proofs can be supplied, NOT foiled.)
We can print ONE proof which is a chargeable service and costs £18 (inc. delivery to one UK address). (Table plans or one off signage/posters not included) Payment will be taken by bank transfer before booking the proof in to print. Please note: files will look different on screen (iphone, ipad, computer monitor) because they are RGB. Once printed in CMYK, colours ‘flatten off’ so will not be exactly the same as they look on screen. Paper colour can also affect printed colours, a white paper will give a truer colour whilst an ivory or cream paper will result in a slight yellow hue to the ink. Many things can affect print so if colour is critical, please request a printed proof on the stock quoted to ensure you are completely satisfied.
Can I see samples of the card you print onto?
Yes.
We can post you samples of card stocks we use (these may be printed or unprinted), just email us with your address details. This is a free service.
How do I pay for my order?
Currently we are only taking payments by bank transfer. We will let you know the account details when it comes to paying, this is usually once the artwork is signed off before we book the order in to print.
The small print
Artwork costs are based on using one template design from our website, the client supplying finalised wording in a digital format such as a PDF, Word or Excel Doc and allows for one set of amends. Amends thereafter will be charged at £5 per set so please ensure your wording is accurate to avoid additional artwork charges. The responsibility of signing off digital proofs to print lies firmly with the client, so please ensure you thoroughly check all your proofs. Likewise, please ensure you check any quotes we provide to ensure all quantities and sizes are as requested. Once a quote is agreed by the client, there may be additional costs for adding to the quantities at a later date. Altering website templates such as colours, fonts and format may result in additional artwork costs. Once the quote has been accepted we will set up your artwork and email you PDF proofs to view onscreen. We always recommend viewing proofs on a computer monitor rather than an iphone or tablet. Lovestruck Stationery do not supply ribbon, twine or embellishments. Stationery items such as Invitations, RSVP, Guest Information etc are supplied as individual elements, not bundled unless stated. Regarding quantities, please order a few more than you think you will need as it's not cost effective to order small quantities at a later date. Colours may vary from onscreen to print and from samples to printed product. If colour is critical, please request a proof printed on the stock quoted to ensure complete satisfaction (excludes table plans). We do not guarantee print will be consistently the same if placing orders over several months / years. PLEASE NOTE: Whilst we are happy to do ‘rush orders’ (meaning clients leave the printing right up until the last minute - digital print only), we do not accept responsibility for any late, wrong or faulty goods, as the time frame does not allow us to correct and re-supply any items. Quotes are valid for 30 days. If the stock we have quoted on is unavailable (and the order is urgent) we reserve the right to use a similar card/paper which will be the closest match we can find to the quoted stock(s).
Artwork Disclaimer
Whilst we do our very best to ensure all amendments have been made to any artwork, please be aware that the responsibility of signing off PDF artwork to print, lies firmly with the client.
Please check your PDF proofs thoroughly before giving the go ahead to print......AND THEN CHECK THEM ONCE MORE!
If a mistake should be spotted in the artwork after it has been signed off, don’t panic, sometimes we can catch it before it’s put on the press and stop the job.
If we’re too late, we kindly ask that the client pay for the re-print of their job, which will be done as a matter of urgency once the artwork files have been amended and approved.
We hope you appreciate & understand.
Many Thanks,
The Lovestruck Stationery team.
